We protect your investment. If you buy a license just before we release a new version, you get a free upgrade. All updates within a version are free, always.

When you buy a license from us, we promise that you get:

  • All minor updates for free.
  • All major upgrades for free, within six months of your purchase.
  • All e-mail support for free, for at least six months.
  • A 30 day no-questions-asked money-back guarantee.

What is the difference between updates and upgrades?

Updates are minor changes, mostly error corrections and smaller enhancements. Updates are numbered 1.1, 1.2 etc. Updates are always free.

Upgrades are major changes to the product that introduce new features and new pricing. Version 2 is an upgrade from version 1. New versions require new license keys. If an update is released within six months of your purchase, you get the new license keys for free.

How do I update?

Just download the latest version and install it to replace the previous version.

How do I upgrade?

First, download the new version and install it. New versions co-exist with older versions, so you can always test a new version without removing the old.

If you wish to proceed with the upgrade, buy the upgraded license keys from the upgrade page in our web shop.

Your license keys for previous versions continue to work forever. If you don’t intend to use a previous version any more, you can uninstall it from your system.

Is your e-mail support really for free?

Yes, absolutely, for six months at least. We may change our mind in the future, but since 2002 all e-mail support has been free of charge. Read more about our free e-mail support here.

How do I get my money back?

You just tell us you changed your mind within 30 days of your purchase. Read more about our money-back guarantee here.

Try this Excel add-in now!

Click on Download to install and test this Excel add-in for Windows.

Click on Upload to let us convert a spreadsheet for you for free.