Problems with download or installation
Most users find it very easy to download the SpreadsheetConverter add-on and install it in their Microsoft Excel environment. This page contains an overview of the rare problems that may appear, affecting only a minority of users.
Whatever problems you have with SpreadsheetConverter, we will help you solve. Just describe your problem to our support department and they will guide you through the process.
If you would like to try solving the problem on your own, read on for instructions.
Download problems
Browsers
Your browser may warn you that the type of file you are attempting to download may harm your computer. This is just a standard security notice that appears when downloading files of this type. Click OK to approve the download.
If your download doesn't start correctly when you click on the download link, try the following:
- Move your mouse so that it points to the download link.
- Press the right-hand mouse button (right-click on the link).
- In the pop-up menu, select "Save Target As...", "Save Link As..." or any similar menu choice.
- Select a suitable folder for the downloaded file. You may also change the name of the program file, but it's probably simpler if you don't.
- Click on the "Save" or "OK" button.
- The download should now start.
Firewalls
Some corporate networks have "firewalls" that prevent you from downloading software. This usually affects all downloads regardless of the source. We suggest you retry the download from your home computer.
Internet Security products
There are many "Internet Security" products for safe browsing, e.g
- Symantec/Norton Internet Security
- McAfee Internet Security
- Trend Micro Internet Security
Some of these products may sometimes issue a warning that they cannot guarantee that SpreadsheetConverter is a safe download. There are no known security vulnerabilities in SpreadsheetConverter, so you can safely approve the download.
Installation problems
Anti-virus programs
Some anti-virus programs may interfere with the installation process, in which case you may have to disable the anti-virus program temporarily during the installation.
Damaged file
If you get messages saying that the installer verification failed during installation, your installation file may be incomplete. Try downloading the file again.
Frequently asked questions about the installation
Startup problems
Macro security
If you have problems using SpreadsheetConverter after installation, you may be using high macro security with Excel 2000, 2002 or 2003. In this case, use Excel's Tools menu to navigate to Tools> Macro> Security and set the macro security to Medium. You may also have to explicitly "trust" all Excel macros from Framtidsforum.
