We take pride in offering first-class customer support. We will get you up and running with all SpreadsheetConverter software. Not only will we help you with any challenges related to the products themselves, but we’ll also do our best to assist you in your own implementation of them.
Authoring web pages with SpreadsheetConverter involves several other components in your PC, your web publishing environment and the visitor’s web browser. We understand that you may need help to traverse this minefield of technical hurdles to reach your goal. Just follow the steps below and we’ll ensure you get your spreadsheet on the web.
If you have installed SpreadsheetConverter but there is no SpreadsheetConverter tab in your Excel ribbon, or if you have problems related to download or installation, follow the instructions on the help page for download and installation.
Follow the steps below if you have installed and used the add-in but it doesn’t work as you expect. For presales questions or “how-do-I” kind of questions, continue to the next section.
The problem you have may already have been detected by or reported to us. Until we can fix such issues, we document them on the Known Issues page.
If you use offline forms, the old offline forms feature was built on a web standard called AppCache that is now being deprecated. Read more on the help page for offline forms.
The problem you are experiencing may already have been solved in the most recent update of the add-in. You should always download and install the latest update of the version covered by your license.
If the converter does not work as you expect, e.g. it stops during conversion or you get strange messages from Windows, Excel or the add-in, this may or may not relate to the actual spreadsheet you are converting. To make it simpler for our help desk to recreate your problem, please use the Try Examples link in the ribbon to open the Weekly Time Card example that was installed with SpreadsheetConverter.
The example spreadsheet does the following:
If any of these steps fail, please uninstall the program from Settings > Apps and install it again.
If you still get the same problem you had before, it is better for us if you report it against our example than your own spreadsheet that we don’t know anything about.
If you are working with a spreadsheet and not getting the results you want, or if you get error messages that you don’t understand, it is always best to use the Report Issue function in the add-in. This ensures that our help desk gets all the logs and system info they may need to understand the problem. Just click on the button in the SpreadsheetConverter ribbon and fill in the form.
If the Report Issue function doesn’t work, please use the contact form instead.
If you need help, describe your problem using the Help Desk contact form.
If you are still evaluating SpreadsheetConverter, you could save a lot of time by letting us convert your first spreadsheet for you. It’s a free service and it’ll show you exactly what your own spreadsheet will look like on the web.
If you like the result, we will help you through the download, installation and initial use of SpreadsheetConverter afterward.
There may be a tutorial that covers the area where you have problems. Take a quick look in our Tutorials section to see if you find anything applicable to your situation.
Our online Help is full of information on how to use the product. You can save time by browsing through the applicable topics before you contact support.
If you still need help, don’t despair. Describe your problem using the Help Desk contact form.
We provide the best possible support, both for trial users and customers.
Here are some quotes from real customers:
I have found your product to be simply marvelous, and the support excellent. Many thanks.
Great Support Level, thank you very much!
Although we ran into some problems at first due to the complexity of the workbook, Mattias in customer support went above and beyond to help solve the problems.
Thank you! i appreciate your response. It's a pleasure working with your program.
Because of your fast answers and help, we want to leave an advertissement for Spreadsheet on our website!
Aha! I saw that, I can import that into EXCEL. You think of everything ;>)
Your support team is the best. Excellent products and good support makes life easier for us novices.
I just wanted to drop you a line and say that I am delighted with the way you respond so quickly to support questions!
Bingo! That did the trick. I love this product and appreciate your help in resolving my problem. Sorry for my lack of computer knowledge. Satisfied customeer, will recommend it to friends.
Thank you for the prompt replies - excellent support, very refreshing.
I got lots of pre-sales help from Anna Winter, and the support I got made the purchasing decision dead easy - you are a great company to deal with. Many thanks again.
O my goodness this is awesome!!! Perfect that is exactly what I needed!! Thank you all so much for all of your help!!!!
Thank you for being so responsive. The speadsheet works great!
I just purchased the product. Thank you very much for the support. This product is going to be a life saver for me.
I really like SpreadsheetConverter and your VERY quick response so ordered full license today.
Thx! U rock!
Your tech support has to be one of the top 3 in the world. Thank you again for creating this wonderful program and for the support and quick answers to my problems.
I am absolutely amazed at the speed of your response. Thank you very much. Your product is outstanding and your support is equal to the product.
The support your company provides is fantastic.
And did I mention your customer support? You have responded to my questions promptly.
You guys ROCK! I checked the formulas several time and didn't catch that! I'm very impressed with your talent and fast response and service. Thank you!
Thanks for all the great information; it is obvious you wish to assist others in having successful Web products, and your expertise is much appreciated.
WOW, You're good. Thanks for the quick reply.