Customer Support
6 month free email support.

Click here to contact customer support


Upgrade old version the the latest
I have an older version. How can I upgrade to version 4 or version 5?
Contact sales using the email address you used when you purchased, and we will send you information on how to upgrade. The cost is typically $50-$70.

Upgrade from Std to Pro
Contact sales using the email address you used when you purchased, and we will send you information on how to upgrade. The cost is the price difference.
Click here to compare Std and Pro Edition

6 Month Software Upgrade Guarantee PLUS 6 Month Free Email Support

Protect your investment with our FREE version upgrade service. When you buy any software from us, you are automatically entitled to a free upgrade to any later version of the product, if it's released within 6 months of your purchase.

When you buy you get:

  • Free updates, e.g. from 3.4 to 3.5
  • Free upgrades for 6 month, e.g. from 3.5 to 4.0
  • Free email support for at least 6 month. Currently, we give free email support to everyone, regardless on when you purchased. However, we cannot promise we will do that forever.
  • 30 day no questions asked money back guarantee

What is the difference between updates and upgrades?

Update: Minor update to your version, mostly bug fixes and smaller enhancements. Updates are numbered 3.0, 3.1, 3.2 etc. Updates are always for free.

Upgrade: Major update of SpreadsheetConverter. 4.0 is a update of version 3, Version 5 is an upgrade of version 4. If the update is released within 6 month of your purchase, the update is free, otherwise it costs money. Typical 50% of the full price. For example, you purchased version 3.3, and if we release version 4.0 within 6 month of your purchase, the update to version 4 is for free and you will get all upgrades for version 4 without any cost.

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