Registration of license key failed
The registration of your e-mail address and license key failed. You must use the e-mail address that you provided when you registered the license key. Ensure you have installed the right flavor, edition and version of the program.
- The e-mail address and license key belong together. You must use the e-mail address that you provided when you registered the license key. If you no longer use that e-mail address you can still use it for registration. Please contact our Help Desk to register a different e-mail address.
- Your license key is only valid for one flavor of SpreadsheetConverter, i.e. you cannot use a key for SpreadsheetConverter HTML if you have installed SpreadsheetConverter ASP.NET. Please make sure you have installed the correct flavor of SpreadsheetConverter.
- The standard edition and the professional edition uses different keys. Please verify you have installed the same edition of SpreadsheetConverter that you have purchased a license for.
- Each version of the program uses a different key. A key for version 5 will not work for version 6. A license key for version 6 works for 6.0, 6.1, 6.2 etc
How to register the license key
- Restart Excel.
- Click on the SpreadsheetConverter tab at the right end of the Excel menu to switch to the SpreadsheetConverter ribbon.
- Click Help.
- Click Product Activation.
- Enter the license information and the e-mail address associated with the license key. You must enter all the related license keys:
- Your main license key for the current version.
- For a version upgrade, the previous license key as well.
- For an edition upgrade, also the Standard edition key.
- For additional flavors, register their license keys, too.
- Press OK.
If it still doesn't work, please send support a screenshot of the page and we will help you.